XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is what makes XDC, XDC. Because of the outstanding work each and every member of our XDC family puts in daily, we are eager to feature them monthly. We wouldn’t be where we are today if it weren’t for the charisma and positivity of every individual.
Favorite Quote: "Success is not the key to happiness. Happiness is the key to success." – Albert Schweitzer
What is something that [people within your industry/niche] are forced to deal with that you have hopes of fixing?
One of the biggest challenges is ensuring quality customer interactions while managing a high volume of leads. Many BDCs focus on simply making calls and setting appointments, but all of us at XDC believe it's equally important to provide value and build genuine relationships with clients. At XDC, we're shifting the focus to meaningful conversations that help clients feel heard and supported, improving the overall customer experience.
What does a day in your life look like when working at XDC?
There is a lot that goes into each day, and no day is rarely ever the same. I can go from pulling data out of CRMs, to hopping into a Samurai meeting, setting our clients up for even more success, to then creating a wave with Tsunami emails! It changes daily based on the need and is always exciting.
What do you like about working at XDC?
What I love most about working at XDC is the company culture. It’s a place where everyone is dedicated to not only getting results but also providing an exceptional experience for not only clients and customers, but to each other as well. Our team is incredibly supportive, and there's always an opportunity for growth and learning.
What are the values that keep you going?
Integrity, excellence, determination and teamwork are the values that keep me going. I believe in doing the right thing even when no one is watching, striving to provide the best service possible, and working as a cohesive team to achieve success.
What are your top 3 favorite Movies and/or TV shows?
I don't think I can narrow it down to 3. I don't watch too many movies anymore, but I love "reality tv" like The Real Housewives, any type of home renovation show, and of course true crime documentaries/shows.
What does your dream vacation look like?
My dream vacation would be a 2-3 week trip to Switzerland, enjoying the scenario and all that it has to offer!
What do you enjoy doing outside of work?
Outside of work, I enjoy spending time with my daughter and husband. Any time spent with them is truly the best.
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