XDC focuses on even more than just the smiling and dialing and our extraordinary engagements. The well oiled machine we call our team is what makes XDC, XDC. Because of the outstanding work each and every member of our XDC family puts in daily, we are eager to feature them monthly. We wouldn’t be where we are today if it weren’t for the charisma and positivity of every individual.
Favorite Quote: “The only impossible journey is the one you never begin.” – Tony Robbins
What is something that [people within your industry/niche] are forced to deal with that you have hopes of fixing?
A major challenge in BDC services is poor communication, leading to slow responses and fragmented interactions. To fix this, I suggest using a unified communication platform that combines phone, email, chat, and social media. This system would allow for smoother and more consistent client interactions, sped up responses, and improved tracking. By bringing all communication channels together, we can make the team more efficient, enhance the customer experience, and boost engagement and conversion rates.
What does a day in your life look like when working at XDC?
I begin my day at 6:30 AM to prepare my toddler for school. After dropping him off, I return home to enjoy coffee and cookies before commencing my work shift. My day includes addressing new leads, managing pending tasks, and confirming appointments. I then focus on a balanced approach between follow-ups and pursuing new leads. After taking a one-hour lunch break, I complete my shift with highly satisfactory results. Following work, I have time to handle errands, relax, study, or engage in other personal activities.
What do you like about working at XDC?
What I greatly appreciate is the exceptional level of commitment demonstrated by everyone to achieve outstanding results, the unwavering support from each team member, and the numerous opportunities for professional growth within the company.
What are the values that keep you going?
The values that drive me are integrity, perseverance, and a commitment to continuous improvement. Integrity ensures that I remain true to my principles and build trust with others. Perseverance helps me overcome challenges and stay focused on my goals. A commitment to continuous improvement motivates me to seek out new learning opportunities and strive for excellence in all that I do. These values collectively guide my actions and inspire me to achieve my best.
What are your top 3 favorite Movies and/or TV shows?
My top three favorite movies are Titanic, The Notebook, and Interstellar. As for television, I particularly enjoy Friends, Dark, and Game of Thrones.
What does your dream vacation look like?
My dream vacation would be a trip to Europe with my husband and toddler. I envision exploring historic cities, enjoying the rich cultural experiences, and discovering beautiful landscapes together. It would be a perfect blend of relaxation and adventure, allowing us to create lasting memories as a family while experiencing the diverse charm of Europe.
What do you enjoy doing outside of work?
Outside of work, I enjoy going to karaoke with friends, spending time at the beach or the country club, and exploring new restaurants. Additionally, I love discovering new playgrounds with my child, as it’s a great way to bond and enjoy quality time together.
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